Business process reengineering and total quality management better together : case study : the toyota production system

Abstract EN

The study aimed to examine the impact of both Business process Reengineering- as an approache of radical change- and Total Quality Management -as an approache of continous improvement- in achieving a remarkable result in critical measures of performance such as cost, quality, time and customer satisfaction, in order to carry out the study we used the descriptive and analytical approach In addition to the case study approach with reference to the model of the Toyota company the study reached a number of results incloding that there is an application of both re-engineering business and total quality management in Toyota through the Toyota production system, which combined change and improvement, which was able to make Toyota one of the most successful companies globally and the best in performance.