تقدير واقع تطبيق معايير النموذج الأوربي للتميز المؤسسي(EFQM)‎ بمؤسسات رعاية الشباب الجامعي في إطار الممارسة العامة للخدمة الاجتماعية

Abstract EN

The current study aims to assess the reality of university youth care institutions within the framework of the generalist practice of social work for the European model of institutional excellence (EFQM), based on the newly developed theoretical framework each of Netting & Kettner & McMurtry & Thomas 2016, to assessment the institution within framework of the generalist practice of social work, and this objective is achieved through two sub-objectives, the first being assessment the reality of applying university youth care institutions for the standards of the European model of institutional excellence related to the analysis of the institution represented in the following standards [leadership - policies and strategies - people(staff) - processes and services - people results - key performance results standard, and the second is to assess the reality of applying university youth care institutions for the standards of the European model of institutional excellence related to define the environmental tasks and assessing the relationships represented in the following standards [partnerships and available resources - customer results (students) - society results (society service)], and determining its strengths and weaknesses and identifying the most important obstacles facing the application of standards of institutional excellence, this study belongs to the type of descriptive studies and the social survey method was used in a comprehensive survey method for social workers in the General Administration of Youth Care at Helwan University and its subadministration in colleges, and a questionnaire was applied electronically on study population of (N=114), and the study results found that the level to assess the reality of applying university youth care institutions within the framework of the generalist practice of social work for the European model of institutional excellence (EFQM) is average.