دور الخدمات السياحية العمومية في تفعيل مخطط جودة السايحة في الجزائر

Abstract EN

The aim of this study is to clarify the nature of the tourism public services and their role in activating the tourist quality scheme which is an essential element of the national strategy for the tourism sector and the privileges it offers to the tourist clients and some directorates of tourism at the national level and clarify the relationship between them in serving the sector by highlighting the validity of the communication policy followed.

We conclude the study by looking at the model of the quality scheme of French tourism between theory and application and its relationship with the tourism quality scheme in Algeria.

In order to analyze this study, the applied method was used, meaning a case study methodology based on the descriptive method of observation, analysis and description of data, statistics and against some of the officials of the sector, whether at the national or local level.

As a conclusion of the study that the tourism quality scheme in Algeria did not succeed and did not achieve the desired goals due to the shortening of public tourism services in its activation and the incompatibility of communication policy