أثر تطبيق نظام إدارة الجودة ISO 9001 على تحسين أداء قطاع الصناعة التقليدية و الحرف : دراسة حالة مؤسسة DATTE EL-GHAZE بسكرة

Abstract EN

This study aims to highlight the impact of the ISO 9001 Quality Management System On quality improvement programs, And productivity improvement programs And reduce costs To achieve a competitive advantage for the handicrafts and crafts sector, Which contributes to diversifying its income and achieving sustainable development.

This requires employees to recognize the importance of implementing an internal control system in the organization, The application of the PDCA performance improvement model, Keep up with the changes after reviewing the international standards related to the quality management system.

The results of the study concluded that the quality management system is ISO 9001: 2008 At DATTE EL-GHAZEL in Biskra, Positively contributed to improving its performance, And through the diversification and development of traditional products The development of new industrial products, Where the institution was able to increase the number of qualified labor And bring in hard currency from the export of their products From the year of obtaining the certificate.