الإدارة الإلكترونية و عصرنة الخدمة العمومية : خيار تكنولوجي إستراتيجي للإصلاح الإداري

Abstract EN

The issue of electronic management and its relationship to the public service is extremely important, starting from the fact that the shift towards the electronic public service is the basis for rationalizing and improving it, so as to establish the development of a system of governance and public affairs in the context of providing efficient, effective and satisfied public services by citizens, various public departments and institutions have sought To get rid of the traditional methods adopted in the provision of services, and the emergence of the e-management style, the latter, which has a significant impact within public facilities and the quality of its services provided to the public of citizens, by moving from the traditional bureaucratic form of service provision to the electronic form based on speed, transparency and objectivity The customer benefits from public services.

As we finally came to the conclusion that the public administration needs a deep reform that includes all its components, starting with the laws that regulate it and ending with providing a good public service to the citizen.

Several mechanisms have been initiated to develop the administration and adapt it to technological progress.