Predictors of Patient Satisfaction with Tertiary Hospitals in Korea
Joint Authors
Ham, Hye-Sook
Peck, Eun Hee
Moon, Hee Soo
Yeom, Hye-A
Source
Issue
Vol. 2015, Issue 2015 (31 Dec. 2015), pp.1-6, 6 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2015-02-05
Country of Publication
Egypt
No. of Pages
6
Main Subjects
Abstract EN
This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea.
A cross-sectional descriptive study design was employed.
The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea.
Measurements included 5 outpatient service domains (i.e., doctor service, nurse service, technician service, convenience, and physical environment of facility) and patient satisfaction.
Of the five domains, nurse service was the domain with the highest mean score M=4.21 and convenience was the domain with the lowest mean score M=3.77.
The most significant predictor of patient satisfaction was the constructs of convenience β=0.21.
The results of this study suggest that the concept of patient satisfaction with health care institutions in modern hospitals reflects an integrative process that includes not only the concerned health care personnel but also improved convenience such as user-friendly reservation system and comfortable waiting areas.
American Psychological Association (APA)
Ham, Hye-Sook& Peck, Eun Hee& Moon, Hee Soo& Yeom, Hye-A. 2015. Predictors of Patient Satisfaction with Tertiary Hospitals in Korea. Nursing Research and Practice،Vol. 2015, no. 2015, pp.1-6.
https://search.emarefa.net/detail/BIM-1075479
Modern Language Association (MLA)
Ham, Hye-Sook…[et al.]. Predictors of Patient Satisfaction with Tertiary Hospitals in Korea. Nursing Research and Practice No. 2015 (2015), pp.1-6.
https://search.emarefa.net/detail/BIM-1075479
American Medical Association (AMA)
Ham, Hye-Sook& Peck, Eun Hee& Moon, Hee Soo& Yeom, Hye-A. Predictors of Patient Satisfaction with Tertiary Hospitals in Korea. Nursing Research and Practice. 2015. Vol. 2015, no. 2015, pp.1-6.
https://search.emarefa.net/detail/BIM-1075479
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1075479