الإدارة الإلكترونية كرهان لتحسين جودة الخدمات العمومية : التجربة الجزائرية أنموذجا

Abstract EN

This article aims to clarify the role of e-government in improving the quality of public services in Algeria, as well as the diversity of services, activities and events offered by government departments, and their importance for citizens, residents and institutions, need to move from the traditional management approach to electronic administration using modern electronic means and technologies, to provide the necessary flexibility in response to successive internal and external variables, in order to shorten the procedures that waste time, effort and expense, the application of electronic administration can facilitate the monitoring and management of the various departments of the institution as a central unit, and to reduce the constraints of decision-making by providing the necessary data continuously when necessary e, and reduce the disbursements resulting from the monitoring of the various management processes, in addition to the use of information technology in order to create a positive corporate culture among all employees, and to increase the interdependence between employees and senior management.

On this basis, electronic administration, which encompasses all the components of administration, planning, implementation, monitoring, evaluation and stimulation, remains the gamble of the state that it always seeks to achieve, In order to allow citizens to have a high level of administrative service and thus improve public service in order to eliminate administrative bureaucracy.