دور الكايزن كمدخل حديث للتغيير التنظيمي في تحسين الأداء الضريبي : مديرية الضرائب لولاية خنشلة نموذجا

Abstract EN

This study aimed to highlight Kaizen contribution as a modern approach in organizational change to improve tax performance.

our study was carried out on the Tax directorate staff, as a sample in the province of Khenchela, Where 30 questionnaires were conducted, and to test the study's hypotheses a number of statistical methods were employed, among which arithmetic average, standard deviation and T-test sampling in order to help us reach the conclusion whether or not Kaizen has a significant role in tax performance improving.

This study concluded that kaizen can be considered as a modality for organizational change, in order to improve tax performance in Tax Directorate for the province of Khenchela, yet it contributes moderately to promote internal communication between the staff though it doesn't contribute effectively to improve the relationship among employees of the same Directorate.