أساليب و تقنيات الاتصال الإداري و دورهما في تحسين الأداء الوظيفي بالمؤسسات الاقتصادية : دراسة ميدانية بمؤسسة سونلغاز-فرع جيجل-أنموذجا

Abstract EN

This paper tackles a crucial subject which is relatively recent in the communicative phenomenon whether related to modern methods or means of communication within the economic institutions.

The study in hands seeks to identify the most important methods and means of communication used by the Sonalgaz Foundation also to show the impact of this use on the institution performance and the disclosure of the most important obstacles faced by the staff when they use these methods.

This study is a part of the Descriptive Field Studies and the Descriptive Analysis approach was used .

The researcher used a questionnaire on a sample of )80( individuals which is equivalent to )20%( of the original employees; male and female.

The results showed that the institution in its administrative dealings is dominated by the Written Communication Method which is translated in the form of a report to perform the tasks.

Furthermore, the computer provided with the internet is one of the most techniques used within the institution.

It helped in the progress of the cost effectiveness of the work by speeding up the tasks with the lowest possible cost.

It also worked on linking the institution with its internal audience in various fields which simplified doing the work appropriately.