تأثير متطلبات إدارة الجودة الشاملة في إدارة التميز على وفق نموذج (EFQM)‎ : دراسة مقارنة

Abstract EN

This research aims to determine the level of application of Total Quality Management requirements in the Excellence Department in the two ministries according to the EFQM model, as well as to explain the nature of the relationship between the requirements of Total Quality Management and the level of Excellence Management according to the aforementioned model and test the impact of requirements in the management of excellence, and build an electronic service To support search variables.

As the research problem was identified as (the lack of perception among workers in the ministries researched of the importance of implementing the requirements of total quality management and enhancing commitment to them, leading to the management of excellence according to the EFQM model)) in those ministries.