أثر علاقة تكاليف الجودة الشاملة و سلسلة القيمة في تحسين الأداء للوحدات الاقتصادية

Abstract EN

The tagged research (the effect of the relationship of total quality costs and the valuechain on improving the performance of economic units) aims to find solutions to theresearch problem which is (the extent of the ability of managers in economic units to takethe necessary measures to increase spending on prevention costs starting with thepurchase of raw materials from suppliers and through activities Research anddevelopment, design and production and the extent of their ability to reduce spending onevaluation costs and internal and external failure, starting from suppliers and passingthrough the value chain activities to customer service and the extent of their ability toprovide feedback from the customer to know the extent of the impact For information onthe reputation of the economic unit, and the difficulty in calculating and measuring hiddenquality costs because of the large part of the costs of external failure and the impact of allthis on the customer and his opinion on the products of the economic unit), and to achievethe goals of research and find solutions to the problem, the basic hypothesis has beenformulated that ( The existence of the correlation between the components of total qualitycosts and all stages of the value chain helps provide indicators through which we canidentify the performance of economic units and the extent to which performance can be