تطوير أداء مركز ضمان الجودة و التدريب بجامعة الأزهر باستخدام مدخل القياس المقارن

Abstract EN

The current study aimed at improving the performance of the quality Assurance and training center at Al-Azhar University in the light of the approach of Benchmarking, by identifying the theoretical framework of Benchmarking, its methodology at university education and the nature of the quality assurance and training center at Al-Azhar University, its objectives and functions according to regulations and legislations.

In addition to identifying the stategic gap between the degree of (importance / availability) for Benchmarking processes (planning, analysis, implementation, monitoring and follow-up) in the quality Assurance and training center from the viewpoint of the study samples to make the most important recommendations for developing in the light of Benchmarking approach.

The study used the descriptive method to identify the reality of the quality Assurance and training center at Al-Azhar University besides using a questionnaire headed for a sample of faculty members who received training courses at the center from July 7 to 19, 2018 estimated by (125) members to know their opinions about the degree (importance / availability) of Benchmarking at the quality assurance and training centre at al-Azhar University.

The study found that there were no statistically significant differences at the level of (0,05) between the responses of the sample of the study according to the region variable, degree, PhD, accreditation, while there are differences according to the variable type and college , The study presented several recommendations, the most important of which are: convincing those who are in charge of the Quality assurance and training center at Al-Azhar University to apply the Benchmarking as an administrative approach to develop the outputs of al-Azhar university education and achieve continuous improvement.

In addition to that, establishing an internal sub-unit in the center of Quality Assurance and training at Al-Azhar University called the Benchmarking unit whose function is to continually searching and identifying the most prominent techniques, methods and modern models in the field of quality and accreditation and easily benefit from them by particularly applying these models inside the center and Al-Azhar University as General.