قياس أثر تطبيق نظم الإدارة البيئية على المراكز و الوحدات ذات الطابع الخاص بالجامعات : دراسة تطبيقية على جامعة عين شمس

Abstract EN

The purpose of this research study and the reality of services centers and units of a special nature and to identify the types and the observance of the environmental impact in the administrative and marketing process, and also aims to study the reality of EMS units of a special nature by seeking the views and opinions of the administrative leaders and workers in these units, and is the research problem in the ence of a clear policy making there are not a whole vision of the employees on the goals to be achieved and this and that del indicated by double-dip in the application of general quality and environmental management systems and global standards for special quality systems, which have become an inevitable force now in order to keep pace with global developments stunning and exit of the universities of the crucible local to compete for the world and find us a place at the universities of the world map, which represents a problem of this study, and adopted a researcher in this study, the combination of inductive and deductive approach, through theoretical study method and field study, it conducted researcher analyzing data using Kruskal and Las test for each question questions List survey to test the hypotheses of the study using a sample consisting of 183 individuals study represent a sample of the study "a number of correct forms that have been recovered, " has reached a researcher to a set of findings and recommendations that can be applied to the centers and units of a special nature, Ain Shams University, and even universities and bodies service in Egypt, and it was most important that the performance of services must take into account several environmental standards related to cost, efficiency and effectiveness, justice, and these standards are determined to any level will be the production and delivery of services.

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