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From Chance to Serendipity: Knowledge Workers’ Experiences of Serendipitous Social Encounters
Joint Authors
Olshannikova, Ekaterina
Olsson, Thomas
Huhtamäki, Jukka
Paasovaara, Susanna
Kärkkäinen, Hannu
Source
Advances in Human-Computer Interaction
Issue
Vol. 2020, Issue 2020 (31 Dec. 2020), pp.1-18, 18 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2020-02-14
Country of Publication
Egypt
No. of Pages
18
Main Subjects
Abstract EN
Serendipity refers to uncontrolled circumstances that lead to unexpected yet fortunate discoveries.
The phenomenon has been studied extensively in relation to information retrieval.
However, serendipity in the context of social encounters has been the subject of few empirical studies.
In professional life, social serendipity might result in benefits such as fruitful collaboration, successful recruitment, discovery of novel information, and acquisition of crucial new perspectives from peers.
Despite the potential significance of serendipity, particularly for knowledge work, there is a lack of empirical understanding of related subjective experiences and the role of technology within the process of encountering unsought findings.
This qualitative study investigates knowledge workers’ detailed narratives of serendipitous social encounters and the related factors through an analysis of 37 responses to an international online survey.
We provide a detailed account of the experiential characteristics and contextual qualities of the reported instances of social serendipity.
Finally, we discuss the seemingly minor role of technology in social serendipity and research avenues to computationally enhance social serendipity.
American Psychological Association (APA)
Olshannikova, Ekaterina& Olsson, Thomas& Huhtamäki, Jukka& Paasovaara, Susanna& Kärkkäinen, Hannu. 2020. From Chance to Serendipity: Knowledge Workers’ Experiences of Serendipitous Social Encounters. Advances in Human-Computer Interaction،Vol. 2020, no. 2020, pp.1-18.
https://search.emarefa.net/detail/BIM-1126464
Modern Language Association (MLA)
Olshannikova, Ekaterina…[et al.]. From Chance to Serendipity: Knowledge Workers’ Experiences of Serendipitous Social Encounters. Advances in Human-Computer Interaction No. 2020 (2020), pp.1-18.
https://search.emarefa.net/detail/BIM-1126464
American Medical Association (AMA)
Olshannikova, Ekaterina& Olsson, Thomas& Huhtamäki, Jukka& Paasovaara, Susanna& Kärkkäinen, Hannu. From Chance to Serendipity: Knowledge Workers’ Experiences of Serendipitous Social Encounters. Advances in Human-Computer Interaction. 2020. Vol. 2020, no. 2020, pp.1-18.
https://search.emarefa.net/detail/BIM-1126464
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-1126464