أثر تمكين العاملين على جودة الخدمات الصحية : دراسة تطبيقية بالمؤسسة العمومية الاستشفائية أحميدة بن عجيلة بالأغواط و مستشفى الأمومة بالأغواط

Abstract EN

The employees empowerment is one of the main entrances to improve the organization management and the development of human side in it and targets the human resources directly to achieves positive results in the organization activities , so our study aimed to show the reality of empowerment with their dimensions and our impact on the quality of health service in hospitals, The study targeted some employees in hospital Ahmeida Ben A djila and the maternity hospital in Laghoua t, Distributed a questionnaire pre pared for this study included main axes.

by using the SPSS program to test the hypothesises.

the adopted results are as follow: A low empowerment application , which were reflected in the acquisition of knowledge and information sharing, efficiency and ability to work.

However, this has not been reflected in the impact on the quality of health service due to the very low correlation coefficients The result of neutral answers .

Thus , we recommend that the appropriate organizational climate for the exercise of empowerment be provided by giving the workers sufficient powers and independence in the practice of work, in addition to the composition of the work teams.