الصيرفة الإلكترونية كآلية لعصرنة المصارف الجزائرية وضمان جودة الخدمة المصرفية : دراسة استطلاعية لعينة من عملاء وكالات المصارف الخاصة بمدينة المدية

Abstract EN

This study aims to identify the contribution of electronic banking to the modernization of the Algerian banking sector and ensuring the quality of banking service.

In order to achieve this objective, a questionnaire was used for random sampling of clients of private banking agencies operating in Medea (Societe Generale, Gulf Bank, The results of the study showed that there is a statistically significant impact of the application of electronic banking in improving the quality of banking services from the perspective of customers in the field of banking.

Agencies Private banks at a level of significance 0.05, they have improved banking systems, reduced the costs of customer operations, helped banks to link and coordination between their various branches, and facilitated the customers to carry out various banking business in a way that provides them with comfort and safety, E-banking services and quality improvement, but it is still slow and not diversified, and has not yet reached the level required to compete with leading banks in this area, to be subsequently made some recommendations to the management of banks through which the development of electronic banking.