A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements

Abstract EN

The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design.

A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory.

First of all, a Kano model is constructed to preliminarily screen the relatively important product function attributes.

For the uncertain and vague information of CRs, an interval 2-tuple linguistic representation model is proposed to determine the weight of CRs.

Then, the comprehensive prospects value is utilized for sorting the innovative programs based on the prospect theory.

Finally, a numerical example is given to verify the scientific and validity of the proposed method.