العلاقة بين عمليات إدارة المعرفة و فاعلية أنشطة المؤسسات الأهلية في القدس الشرقية

Abstract EN

This study aimed at identifying the reality of knowledge management in the NGOs in East Jerusalem through observing the actual implementation of the different operations of knowledge management (diagnosing, planning, innovating, publishing, sharing, generating, gaining, organizing, saving, retreating, implementing, following up and monitoring knowledge in the NGOs in East Jerusalem).

The study also aimed at identifying the effective level of the activities of such institutions in East Jerusalem.

Moreover, the study aimed at pointing out the role of knowledge management in accomplishing the effectiveness of the activities planned by the NGOs.

Furthermore, the study realized the most important obstructions standing in the way of implementing knowledge management in the NGOs institutions in East Jerusalem.

A set of questions and hypotheses were put to treat the problem of the study with all its dimensions.

The population of the study consisted of the managerial staff in 135 NGOs in East Jerusalem.

193 questionnaires were distributed over a managerial staff of a random sample of the study which consisted of eight NGOs sectors in East Jerusalem.

187 questionnaires were retrieved and 5 were alienated for their incompetency.

Therefore the sample of the study was 182.

This study used the questionnaire as an instrument for collecting the required data.

The questionnaire validity was tested by a group of evaluaters.

Moreover, the reliability of the instrument was computed by using the Cronbach Alpha Formula.

The statistics which used to analyze the results were : means, standard deviations and centenary percentages.

The hypotheses were tested through Pearson deviation.

The results showed that the NGOs in East Jerusalem with all its sectors use the knowledge management through all its practical procedures that are embedded in : diagnosing, planning, innovating, publishing, sharing, generating, gaining, organizing, saving, retreating, implementing, following up and monitoring knowledge.

The results also showed a significant relation at (a ≤ 0.05) between the implantation of knowledge management and the effectiveness of the NGOs in East Jerusalem.

In light of those results a group of recommendations that strengthen the use of knowledge management and reinforce the effective role of the NGOs in East Jerusalem were proposed.

The most important recommendations lie in the following : the high managerial level of knowledge management should be supported ; the importance of establishing an independent unit that works on developing the activities of knowledge management and makes sure that all the knowledge management procedures are implemented in those NGOs institutions.

Finally it was recommended to work on the developing of the electronic media and the internet programs as a way to gain and exchange knowledge.