تقييم جودة الخدمات التعليمية : دراسة استطلاعية مقارنة لعينة من كليات جامعة البصرة

Abstract EN

The study aimed to Evaluation the quality of educational services, through identify the levels of service, Strengths and weaknesses, And determine the size of the gaps that occur in colleges in the application of the eight criteria approved in this study, In addition to revealing the level of officials' interest in this issue, Colleges have been classified from best to least committed to providing educational services, Providing suggestions and solutions that are useful in dealing with the low levels and problems in the quality of the educational service.

The study was conducted in five colleges: ( education For girls, administration and economics, Arts, Fine Arts, Law and Politics) Available in the complex of colleges Bab Al-Zubair And returning to the University of Basra.

The study has reached to several conclusions the most important of which was that the best college in applying the above criteria was the College of Education for Girls, it has Having obtained the first rank among the five colleges.

The study recommended all to the colleges to cooperate with other to exchange information that pertains to quality and carry out awareness-raising campaigns directed at students, professors and society, by printing out and distributing pamphlets or establishing conferences, seminars and workshops that talk about quality standards and how to match them, in addition to designing a monitoring system within each college to follow up Quality of services and ensuring their application, for the purpose of identifying errors and handling them.