تاثير استخدام إطار Cobit 5 على أداء حوكمة تكنولوجيا المعلومات : دراسة مقارنة بين مصرفي مصرف الرافدين فرع بصرة 2 و مصرف بغداد الأهلي في البصرة

Abstract EN

Banks have become the cornerstone in building the economies of developed and developing countries alike, and in order for these banks to survive and sustainability in business it is necessary to deal with these problems faced by a modern scientific and sophisticated to help them to raise the level of high performance and based on the requirements of the new reality has been used The COBIT5 framework researchers to learn about the Effect on the performance of IT governance.

In order to follow the direction of the study, the study used the comparative approach to analyze the relationship between government banks and private sector banks for the purpose of ascertaining that there is a relationship between the variables of study and dealing with the problem because this method does not include the collection of information to describe the phenomenon but rather to analyze it and uncover the relations between its dimensions through testing hypotheses And knowledge of the relationship between the main variables and this is through the collection of data by the questionnaire form of the sample of employees in the banks included (130) individuals were selected randomly.

It was analyzed by AMOS, V.20 and SPSS, V.23.

The study found a set of conclusions: 1.

When applying the COBIT 5 framework properly, it provides basic and useful information for senior management, IT management and IT users to understand its implementation and Effect on the performance of IT governance in banks.

2.

IT governance and COBIT 5 have an Effect on consumer confidence perceptions of the provided services, suggesting that banks need to use the COBIT 5 framework strategy to enhance customer confidence.