ظاهرة الاكتظاظ في المؤسسات الصحية باستخدام أسلوب صفوف الانتظار : دراسة تطبيقية في مستشفى أبي الخصيب العام-البصرة

Abstract EN

Achieve the searching from through the field visit to Hospital of General the Abi al-Khasib and after note the fact of the services of hospital and field Auditors and escort patients in hospital, and after reading some statistics from the hospital administration, were the lack of planning and organizing access to patients from health centers to hospitals, leading to overcrowding in some patients in a hospital elimination service channels, and some health care centers, as well as the management of the health system in the judiciary to face the problem of optimal investment of resources and medical staff And health, resulting in a low level of health services provided and service to channel her lag.

The goal here is to build models to describe and analyses the results indicate overcrowding and reluctant, then scientific and practical solutions to the problems facing the health sector management spend Khasib and managing similar health sectors using some quantitative methods, which queues and wireframes method So says research on organization of health services due to limited demand, in an attempt to survey the problems of overcrowding and wait and find some solutions for processed using quantitative methods, in particular the method queues and wireframes, through the study of the health situation in Basra, after taking the health institutions spend the Abu al-Khasib, as Abu al-Khasib General Hospital as well as some health centres, thereby promoting the development of the health sector in the province, which is one of the places the sustainable economic and social development.

There are many indicators that can be tested in a laboratory test, the statistical box-Kai under the null hypothesis that: the rate of access to surgical Advisory for example distributed Poisson distribution against the alternative hypothesis, which States that the rate of surgical admissions Advisory not distributed Poisson distribution, and so on for the other channels.

And that in the services market in the absence of any mechanism of pricing mechanisms, and as a result could become demand unspecified, therefore becomes the rationalization of public services, whether health care or other services is important.