العلاقة بين المتغيرات الأساسية لنظام إدارة الجودة باستخدام طريقة الجداول التقاطعية

Abstract EN

The purpose of this study is to clarify the relationship between the key variables of the quality management system: The involvement of human resources in the preparation and implementation of the quality management system, the dissemination of the quality culture in the organization, the impact of organizational changes and the importance of the management system.

quality in the organization.

These variables are derived from the principles of quality management according to ISO 9000 standards and related to the internal environment of the organization, The study was based on the analytical descriptive approach in the theoretical side.

The practical side was based on a case study of a sample of 145 workers working in the Algerian organizations related to the activities of the quality management system.

In order to analyze the questionnaire and present the results of the field study, which is a statement of the relationship between the basic elements of the quality management system in the organization.

The study concluded: Whenever the human resource has been involved in the preparation of the quality management system, organizational changes have taken place in the execution of the work of the organization; The participation of human resources is necessary to bring about organizational changes in the execution of work and activities as desired by the management of the organization in the quality management system to be applied, and whenever organizational changes occur in human resources, quality has a positive impact on the Organization's activities; The relationship between the impact of organizational change and the positive concept of quality leads to the conclusion that the adoption of the Organization's quality management system will lead to various improvements in human and organizational resources