Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria)
Joint Authors
Agti, Djouhara Ali Muhammad
Mirabit, Kawthar
Source
Revue de l'economie Industrielle
Issue
Vol. 11, Issue 1 (30 Jun. 2021), pp.778-795, 18 p.
Publisher
Publication Date
2021-06-30
Country of Publication
Algeria
No. of Pages
18
Main Subjects
Topics
Abstract EN
This study aims to determine the impact of supportive organizational culture and communities of practice on Biskra (Algeria) hotels’ service quality.
Supportive organizational culture was measured through its dimensions (communities of practices members motivation, management support, and knowledge culture); communities of practices was measured through (communities of practice activities and communities of practices identity); and the (SERVQAUL model) was adopted to measure a service quality.
A sample of 109 employees within fifteen of twenty-two Hotels in Biskra city was used.
Data were analyzed using AMOS 21.0 to determine the direct and indirect effect among study variables.
This study confirms that supportive organizational culture has a positive direct effect on hotels’ service quality and communities of practice, and the indirect effect on hotels’ service quality.
In turn, communities of practice have a positive direct effect on hotels’ service quality.
The study recommendations are also proposed.
American Psychological Association (APA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. 2021. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle،Vol. 11, no. 1, pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
Modern Language Association (MLA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle Vol. 11, no. 1 (2021), pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
American Medical Association (AMA)
Mirabit, Kawthar& Agti, Djouhara Ali Muhammad. Supportive organizational culture of communities of practice and their impact on service quality : field study in hotels biskra (Algeria). Revue de l'economie Industrielle. 2021. Vol. 11, no. 1, pp.778-795.
https://search.emarefa.net/detail/BIM-1246484
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 792-795
Record ID
BIM-1246484