التمكين الإداري كمدخل لتحسين جودة الخدمة المقدمة من طرف الصندوق الوطني للعمال غير الأجراء Casnos وكالة-البويرة

Abstract EN

This study aims to highlight the extent of the contribution of administrative empowerment to improving the quality of service provided by the National Social Security Fund for non-wage earners casnos agency Bouira.The results of the statistical analysis showed that there is an impact of administrative empowerment in its dimensions on the quality of the service provided at a significant degree of Sig = 0.000 less than the level of significance 0.05, if the correlation coefficient reached 0.598 and the determination coefficient amounted to 0.480, meaning that the value of 0.598 changes in the level of quality of service provided For subscribers of the Fund resulting from the change in the level of administrative empowerment in one unit, and that the administrative empowerment variable shows 48% of the differences in the values of the provided service quality variable.

The study recommends the necessity of paying more attention to enhancing the levels of administrative empowerment and the quality of service provided in the institution under study through the conviction of adopting such modern methods while creating a suitable climate for them.