الثقافة التنظيمية وعلاقتها بجودة الأداء المؤسسي وفقاً للنموذج الأوربي EFQM : دراسة تطبيقية على جامعات الأقصى و الأزهر بغزة

Abstract EN

The aim of the research is to identify the nature of the relationship between organizational culture and the quality of institutional performance according to the European EFQM model, applying it to Al-Aqsa and Al-Azhar universities in Gaza.

The researcher used the descriptive and analytical approach to express the phenomenon of the research.

The researcher also used the purposed sample of (200) workers in both universities by designing a questionnaire tool to collect information and was analyzed by the SPSS program.

Among the most important findings: The relative weight of the organizational culture variable came to a high degree, while the relative weight of the quality of institutional performance according to the EFQM model came with a medium degree, in addition to the fact that Al-Azhar University in Gaza was more quality and distinguished in terms of institutional performance.

As for the most important recommendations: Defining indicators to monitor and evaluate the quality of institutional performance in Palestinian universities and ensure their commitment to international quality standards.

As well as the need for Al-Aqsa University to give incentives and incentives for distinguished workers, and to train and qualify those with low skills.

Key Words: Organizational Culture, EFQM Model.