استخدام برنامج Maxqda لتوضيح العلاقة ما بين مدخل (W. S. R)‎ و سلوكيات حجب المعرفة : الدور الوسيط لمشاركة المعرفة : دراسة تحليلية نوعية في شركة Zain للأتصالات “

Abstract EN

This study is directed towards clarifying the contribution of this approach as an organizational mechanism through which companies can address some of the problems they face, in light of the examining the opinions of a sample from Zain Communications، about the possibility of employing this approach and applying it in the company as an attempt to reduce some undesirable behaviors.

The study problem was formnlated from the integration of several trends, including the review of literature as well as the determinants of related studies, with the aim of knowing the problems suffered by Zain Communications, the sample of the study was identified by (12) officers from, departments and units.

Semi-structured interviews were conducted with participants who were intentionally selected according to the circumstances of the company under study, and those who had to be interviewed by the applied necessity, as the information they provided for the study in some analytical aspects as well as facilitated the survey process by answering the questions raised by a number of respondents.

The data was analyzed using the (Creswell،2014) method, consisting of (7) steps and the use of a program in MAXqd20, where interview data were entered into the Programe MAXqda20, the study came up with conclusions that were the most prominent: determine the full vision on how to embody the approach of W.S.R.

and its dimensions, and specifically the employment of dimensions (characteristics of knowledge, organizational context, individual context), to deal positively with the problems and obstacles faced by companies, especially the behavior of withholding knowledge, the sample responses were acceptable about the input implications and directions that are in the interest of the company.

The study also presented a number of recommendations, the most important of which was the completion of the current study with other studies, foremost of which is the development of a plan with specific mechanisms for the possibility of rooting the approach of W.S.R.

in Zain Communications, and its implementation development and adoption as a procedural organizational formula field to solve many of the problems facing the company.