تمكين العاملين كأسلوب إداري و أثره على السلوك الإبداعي : دراسة ميدانية على البنوك التجارية في المنطقة الشرقية بالمملكة العربية السعودية

Abstract EN

This study aimed to identify the reality of administrative empowerment and the measurement of the impact of this empowerment on creative behavior in the commercial banks of Eastern Province, Saudi Arabia.

A questionnaire was developed and distributed to (140) full-time employees working in middle and lower levels management at the (11) commercial banks out of (13) banks.

A total of (92) completely answered and returned the questionnaires at a 66% response rate, after excluding (11) questionnaires because they were not properly filled by the respondents in order to get accurate data.

The results revealed that there is a statistically- significant impact at (a ≤ 0.05) of the collective dimensions of administrative empowerment (supportive culture, participation in decisionmaking, delegation of authority, teamwork approach, teaching and training of employees and adaptation with technology) on creative behavior.

Moreover, the study showed an accepted level of existence of administrative empowerment in addition to an accepted level of creative behavior that consists of these elements (ability to introduce ideas and new suggestions, ability to introduce creative solutions for problems, ability for change and initiative, as well as risk).

In the light of study findings, the researchers suggested the following recommendations: giving more attention and focus to upgrade the applying level of the dimensions of administrative empowerment and creative behavior in the researched banks, as well as conducting further studies on the topic of administrative empowerment and its impact on creative behavior.