دور الذكاء الاقتصادي في تحسين جودة الخدمات المصرفية : دراسة ميدانية في البنوك الجزائرية

Abstract EN

The aim of this study is to know the effect of economic intelligence on improving the quality of banking services in Algerian Banks.

In order to achieve the objectives of the study, the questionnaire was designed and directed to managers working in banking agencies, 51 questionnaire has been retrieved, Were all valid for study, and verified the validity and stability of the tool.

The study concluded that there is a statistically significant effect of (strategic Vigilance, pressure and influence) and the lack of security impact on improving the quality of banking services.