إمكانية التكامل بين منهج سيجما ستة (Six Sigma)‎ و بطاقة الأداء المتوازن BSC في الشركات الصناعية المساهمة العامة الفلسطينية

Abstract EN

This study aims to identify the possibility of integration between Six Sigma approach and Balanced Scorecard (BSC) of Palestinian Shareholding Industrial companies.

The study achieved its goal by identifying relationship between the Six Sigma approach and the dimensions of the Balanced Scorecard (BSC): (Customer perspective, Financial perspective, Learning and development perspective, Internal processes perspective, the Social perspective), In addition, the study attempts to identify the difficulties that hinder the integration of the approaches.

To achieve the objectives of the study, the descriptive analytical approach has been used.

A questionnaire was designed and distributed to administrative employees in the shareholding industrial companies listed on the Palestine Exchange, which number (13) companies.

The results of the study found that the Palestinian Shareholding Industrial companies implement the integration approach by focusing companies on benefiting from the benefits generated by the integration of the Six Sigma approach and Balanced Scorecard.

It also asserted the presence and impact of a direct relationship between the Six Sigma approach and the dimensions of the Balanced Scorecard.

The results also show that there are difficulties and obstacles faced by companies when applying the integration of Six Sigma approach and Balanced Scorecard.

The two researchers presented a number of recommendations, the most important of which are: The need to prepare for the preparation of trained professional personnel based on the Six Sigma methodology, as well as on how to deal with balanced performance card in order to respond to rapid environmental changes