أثر جودة الخدمات الصحية على الإداء الفردي المتميز عن طريق التأثير الوسيط للتمكين الهيكلي : دراسة تطبيقية في مستشفى الحسين التعليمي في الناصرية

Abstract EN

The research aims to describe the impact of the quality of health services in the Hussein Teaching Hospital in Nasiriyah, as well as its impact on distinguished individual performance, increase its effectiveness, uncover the mediating role of structural empowerment in this health service institution and to demonstrate the impact and achieve the goal of the research The research was conducted by adopting the descriptive method and using quantitative analysis to demonstrate the results Where a questionnaire was designed containing all the main research variables and their ramifications, the variables (quality of health services and their dimensions (tangibility, reliability, assurance and trust, sympathy, speed of response), structural empowerment and its dimensions (authority, authority, reward and training, effective performance of individuals (efficiency, effectiveness, leadership and personal role and role) Creative), and a questionnaire number (265) was distributed and (265) were retrieved, and (26.

) were valid for analysis at Al-Hussein Teaching Hospital in Nasiriyah.

The health workers at Al-Hussein General Hospital have great efficiency and effectiveness, and they have a personal and leadership role, not managing the work The study recommended the necessity of increasing empowerment and enhancing the exchange of information and knowledge among workers, so that the quality of services is at its highest level, and patients are satisfied with the services received on the one hand, and the nurses are satisfied for obtaining the atmosphere of training and financial rewards.