دور ثقافة الخطأ التنظيمي في تعزيز أداء مقدمي الخدمة المصرفية من خلال الدور الوسيط لصراع المهمة النسبي
Other Title(s)
The role of organizational error culture in enhancing banking service performance through the mediating role of proportional task conflict
Joint Authors
العزاوي، حسين أحمد
العطوي، عامر علي حسين
Source
مجلة المثنى للعلوم الادارية و الاقتصادية
Issue
Vol. 11, Issue 2 (30 Jun. 2021), pp.267-289, 23 p.
Publisher
Al-Muthanna University Administration and Economics College
Publication Date
2021-06-30
Country of Publication
Iraq
No. of Pages
23
Main Subjects
Business Administration
Economy and Commerce
Topics
Abstract EN
This study seeks to explore the role of Proportional Task conflict in explaining the relationship between the Organizational error culture and the service performance in a group of governmental and private banks in the Governorates of the middle Euphrates (Al-Muthanna, Al-Diwaniyah, Al-Hilla, Karbala).
The current study sample reached (40) bank managers and (259) workers with different educational attainment and administrative positions.
The study includes three main variables, which are the independent variable represented by the Organizational error culture, and the mediating variable represented by the Proportional Task conflict, and the adopted variable is the performance service variable.
A measurement tool has been used in the light of the previous studies in order to collect study data.
The study includes three main hypotheses represented by examining the relationship between the Organizational error culture and the Proportional Task conflict, as well as examining the multi-level relationship between the Proportional Task conflict and the service performance, as well as examining the mediating role of the Proportional Task conflict in the error culture and the service performance.
In order to test the study hypotheses, the study used a set of appropriate statistical tools such as correlation coefficients, arithmetic means, standard deviation, multiple regression analysis, and hierarchical linear modeling (HLM).
The researcher reached a set of important conclusions and recommendations, the most prominent of which was the existence of a relationship between the Organizational error culture and the Proportional Task conflict, as the results show between the Proportional Task conflict that plays a mediating role in explaining the relationship between the Organizational error culture and the service performance.
American Psychological Association (APA)
العطوي، عامر علي حسين والعزاوي، حسين أحمد. 2021. دور ثقافة الخطأ التنظيمي في تعزيز أداء مقدمي الخدمة المصرفية من خلال الدور الوسيط لصراع المهمة النسبي. مجلة المثنى للعلوم الادارية و الاقتصادية،مج. 11، ع. 2، ص ص. 267-289.
https://search.emarefa.net/detail/BIM-1270868
Modern Language Association (MLA)
العطوي، عامر علي حسين والعزاوي، حسين أحمد. دور ثقافة الخطأ التنظيمي في تعزيز أداء مقدمي الخدمة المصرفية من خلال الدور الوسيط لصراع المهمة النسبي. مجلة المثنى للعلوم الادارية و الاقتصادية مج. 11، ع. 2 (2021)، ص ص. 267-289.
https://search.emarefa.net/detail/BIM-1270868
American Medical Association (AMA)
العطوي، عامر علي حسين والعزاوي، حسين أحمد. دور ثقافة الخطأ التنظيمي في تعزيز أداء مقدمي الخدمة المصرفية من خلال الدور الوسيط لصراع المهمة النسبي. مجلة المثنى للعلوم الادارية و الاقتصادية. 2021. مج. 11، ع. 2، ص ص. 267-289.
https://search.emarefa.net/detail/BIM-1270868
Data Type
Journal Articles
Language
Arabic
Notes
-
Record ID
BIM-1270868