أثر استراتيجيات التدريب و التطوير على معرفة و وعي العاملين بإدارة الجودة و تحسين أداءهم وفق متطلبات نظام إدارة الجودة آيزو 9001:2015 : دراسة حالة : بنك فيصل الإسلامي

Abstract EN

The main objective of this study was to evaluate the effect of training and development on employee’s knowledge and awareness of quality management and employee’s performance improvement based on the quality management system ISO 9001: 2015 requirements in Faisal Islamic Bank - Sudan.

The targeted population for this Study was the head quarter employees ,which represent 256 employee, a convenience sampling technique of non-probability random sampling method was used to collect data from participants.

Fifty (80) questionnaires were distributed to employees from various managerial levels of the bank head quarter.

Results showed that the effective implementation of incentives and rewards system would improve the employee’s performance and work environment.

The study recommended the development of effective recognition and rewards system in its both financial and psychological aspects; as well as continually improving the quality management system ISO 9001: 2015