Knowledge management processes and their impact on firm's performance : field study in Sonelgaz company -unit of Djelfa

Abstract EN

The objective of this study is to identify the impact of knowledge management processes (knowledge diagnosis, knowledge generation, knowledge storage, knowledge distribution, application of knowledge) on performance, and to know if there were statistically significant differences on each of the KM processes and performance in the organization due to the gender and the educational level.

A questionnaire was designed to collect data from a random sample, an effect was found of each knowledge management processes on performance in the institution under study.