واقع الخدمات الإلكترونية في المصارف الأردنية : دراسة مقارنة بين المصارف الإسلامية و المصارف التقليدية

Abstract EN

This study aims to identify the electronic banking services applied in Jordanian banks (Islamic banks and conventional banks).

The study found that Jordanian banks are continuously working on renewing and modernizing the methods of providing their services to clients and adopting modern technology means.

One of the most important electronic services offered by Jordanian banks - conventional and Islamic- are ATMs, Internet Banking, SMS, IVR, Mobile Banking.

Jordanian conventional banks also offer some modern electronic services that are not offered by Islamic banks.

The study also revealed a difference in the size of ATMs for Jordanian banks and in the volume of services offered.

The study recommends that Islamic banks should expand the use of banking technology to develop their services and to identify the users of existing electronic services and how to use them to compete with conventional banks.