أهمية تحسين الأداء في تخفيض تكاليف البحث و التطوير و زيادة رضا الزبون : بحث تطبيقي في وزارة النقل-مرآب الكرخ الجنوبي للنقل الخاص
Author
Source
Issue
Vol. 1, Issue 13 (30 Jun. 2018), pp.612-629, 18 p.
Publisher
Iraqi University College of Economics and Administration
Publication Date
2018-06-30
Country of Publication
Iraq
No. of Pages
18
Main Subjects
Topics
- Scientific development
- International economic integration
- Transport
- Research and development
- Service industries
- Consumer satisfaction
- Electronic systems
- Performance development
Abstract EN
The research discussed the importance of improving performance in reducing R & D costs and increasing customer satisfaction, The problem of research in the lack of adoption of service economic units of the transport sector on the modern and sophisticated methods depends on the innovation and knowledge and technological development of its operations when providing services to customers due to lack of interest in research and development activities and then not to accurately identify those costs and future returns of customer satisfaction and increase revenues and ensure control and Performance efficiency, The research aims at shedding light on the costs of R & D activities.
The R & D costs were determined and the costs of these activities were determined accurately when developing and converting the services from the manual system to the electronic system through the use of the smart card at constant prices.
And the role of R & D activities in improving the delivery of services to customers and indicating the future impact of costs associated with research and development activities on the performance of the economic unitBy measuring the ratio of inputs (total expenditure) on R & D activities to the value of revenue, measuring the output (sales volume) of these services and their rate of increase, as well as measuring profitability before and after the development of research and development activities.
The use of modern and sophisticated administrative and accounting methods based on the costs of research and development activities will lead to the provision of a strict control and accounting system that maximizes profitability and thus the satisfaction of the customer.
American Psychological Association (APA)
الطائي، إمتثال رشيد بجاي. 2018. أهمية تحسين الأداء في تخفيض تكاليف البحث و التطوير و زيادة رضا الزبون : بحث تطبيقي في وزارة النقل-مرآب الكرخ الجنوبي للنقل الخاص. مجلة الدنانير،مج. 1، ع. 13، ص ص. 612-629.
https://search.emarefa.net/detail/BIM-1293469
Modern Language Association (MLA)
الطائي، إمتثال رشيد بجاي. أهمية تحسين الأداء في تخفيض تكاليف البحث و التطوير و زيادة رضا الزبون : بحث تطبيقي في وزارة النقل-مرآب الكرخ الجنوبي للنقل الخاص. مجلة الدنانير مج. 1، ع. 13 (2018)، ص ص. 612-629.
https://search.emarefa.net/detail/BIM-1293469
American Medical Association (AMA)
الطائي، إمتثال رشيد بجاي. أهمية تحسين الأداء في تخفيض تكاليف البحث و التطوير و زيادة رضا الزبون : بحث تطبيقي في وزارة النقل-مرآب الكرخ الجنوبي للنقل الخاص. مجلة الدنانير. 2018. مج. 1، ع. 13، ص ص. 612-629.
https://search.emarefa.net/detail/BIM-1293469
Data Type
Journal Articles
Language
Arabic
Notes
-
Record ID
BIM-1293469