تطبيق ممارسات إدارة الجودة الشاملة في مصرف الخليج التجاري

Abstract EN

This research aims to assess the adoption of TQM practices (operations management, employment relations, customer relations) in the Gulf Commercial Bank, through use the checklists, derived from a study (Kim et al, 2012) and adopted many styles mathematical and statistical tools like the percentage, arithmetic mean and duplicates.

Research has found that the management of the bank was able to employ a set of comprehensive quality management practices and benefit from the introduction of new technology or the development and improvement of the technology used to understand, accomplish and facilitate the work of the bank more efficiently.

And it included a number of recommendations, including the bank manage employee training on quality program to promote awareness about the concepts and principles of total quality management and publishing quality culture through specialized publications as well as the organization of conferences and seminars on total quality management.