The balanced scorecard's (BSC)‎ role in managing the performance of governmental organizations : cases of Charlotte and Brisbane cities

Abstract EN

This paper aims to show the best way of transferring and implementing the BSC framework from the private sector to government organizations.

Moreover, the present study demonstrates how the use of this tool can help government organizations to overcome the challenges faced nowadays.

These aims are achieved by analyzing and comparing two local governmental organizations that are recognized as successful experiences of BSC implementation in this type of organizations: Charlotte and Brisbane cities.

This study is based on a descriptive and analytical approach, where several sources have been used to collect data.

It has been found that it is possible that governmental organizations implement BSC providing that they take into account their features.

Furthermore, the BSC enables them to enhance their accountability, ensure better deployment of their strategy, improve decision-making, manage their performance, and foster customer focus.

In a nutshell, the BSC helps them to face the challenges.