العلاقة بين الأدوار الاحترافية في إدارة الموارد البشرية و التميز المؤسسي للدور الوسيط للثقافة التنظيمية : دراسة على عينة من المؤسسات الخدمية العاملة في ولاية الخرطوم

Abstract EN

The objective of this study is to explore to what extent the professional roles are available in human resources management within the establishments of services sector in Khartoum state, as well as researching the nature of the relation between professional roles in human resources management and achievement of institutional excellence by such establishments.

This is made through the explanation of the (middling) of organizational awareness of this relationship by application on a sample of (147) representing the top and middle management of these establishments.

The study relied on the descriptive analytical method for the data collection through the questionnaire, which represents the tool of the study.

The most important results reached by the study include: availability of human resources management roles in service sector institutions operating in Khartoum state to a large extent, and presence of a positive correlation between professionals' role in human resources management (employee competing role) and the dimensions of institutional excellence (results of human resources, leadership, and operations).

In addition, the non-existence of a relationship between dimension of the role of strategic partner and institutional excellence.

Furthermore, the existence of a positive correlation between organizational culture and the dimensions of institutional excellence (leadership, resources, and operations).

The results of the study indicated that the organizational culture plays the mediating role in the relationship between professional roles in human resources management (employee competing role) and institutional excellence.

The study also recommended that human resources managers should draw the required policies to make their departments appear as a strategic partner and management expert in a way that the exerted efforts by Sudanese service institutions contributes in achieving institutional excellence