مدى استخدام بطاقة الأداء المتوازن في الأداء التنظيمي للبنوك التجارية : دراسة حالة البنك السعودي السوداني، مدينة كوستي، ولاية النيل الأبيض

Abstract EN

XN1.

This paper aimed at recognizing the range of usage of Balance Scored Card (BSC) on the organizational performance of Commercial Banks (CB), case study of the Saudi Sudanese Bank in Kosti town.

The paper concluded to many findings such as; the bank has applied the dimensions of the BSC on various grades, the highest of them is the clients' dimension, whilst the lesser one is the growth & learning dimension for presenting banking services to the clients, also the bank has good relationship with the existing & potential clients, the researchers have recommended specialized training courses for all staff to improve their learning & growth for executing bank's activities effectively and properly, for ascertaining clients wishes & ambitions.

Key words: Balanced Scored Card, Organizational Performance, Organizational Effectiveness, the Performance Organizational Dimension & Commercial Banks