دور القيادة الخادمة في تعزيز سلوك المواطنة التنظيمية من وجهة نظر موظفي المديرية العملياتية للاتصالات-قالمة

Abstract EN

This study aims to identify the role played by servant leadership practices in its various dimensions in enhancing organizational citizenship behavior from the point of view of a sample of employees at the Operational Directorate of Communications - Guelma - the survey method was used to obtain data and field information.

After testing the hypotheses, the study reached several results, including: that the independent variables were able to explain 45.

2% of the variables that occurred in the dependent variable, and the rest is attributed to other factors, which is a high explanatory power, which indicates the existence of a statistically significant effect relationship at the level of significance α 0.

05.

≤ between the elements of servant leadership and organizational citizenship behavior.