حماية المستهلك من مخاطر الأداء الإلكتروني

Abstract EN

Electronic performance is considered the most sensitive issue for the consumer, as he faces several risks that are reflected in the lack of trust in the seller, hacking and penetration of sites and networks, and the lack of information security in general.

This is evidenced by the fraud crimes in which the consumer falls in his dealings with banks and buying and selling via the Internet, as it is easy for fraud professionals to commit their crimes easily without leaving any trace or evidence, as these criminals enjoy professionalism and a high degree of science and are proficient in computer language and network technologies.

The Internet, which should avoid everything that مجلة المنارة للدراسات القانونية والإدارية/العدد الخاص بقانون الاعمال شتنبر 2021 232 would violate the electronic secret and prevent the use of an address linked to the financial website, bank account number, bank credit card number, or important financial data In this context, e-commerce laws emphasize the need for merchants and all intermediaries on the network to take the necessary measures to secure the circulation of data related to online performance.

Especially issued by websites that adopt secure data exchange and performance methods, and its mark is two main indicators that the customer must pay attention to: A small sign in the form of a key or lock that appears at the bottom of the browser window.

- The website address (in the address bar) appears in the form of //: http(s) instead of //: http.

In the event of the prohibition occurring despite taking the necessary precautions, modern European laws now require the banking institution issuing the card to guarantee its customer the amount or sums deducted in the event of hacking the bank card data and its remote use, but the customer, the victim of these actions, must collect enough data to prove The credibility of his claim, as well as his good faith, by all means.