الدور الوسيط للتعديل الوظيفي في العلاقة بين الاستقلال الوظيفي و كل من السلوك الخدمي الابتكاري و سلوكيات المواطنة التنظيمية الموجهة بالخدمة

Abstract EN

Purpose : this study aimed to examine if job crafting intervention mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.

Study design / methodology / approach : by utilizing a questionnaire, which including items to measures the research constructs.

Sample and data : this study was conducted on a convenience sample of (398) first-line employees working in five Egyptian banks.

Results : this study concluded that job crafting intervention mediates the relationships among job autonomy and both service innovative behavior and service-oriented organizational citizenship behavior.

Originality / value : this is one of the first Arabic and English studies addressing four variables together.

Research limitations / implications : this study is only limited to five Egyptian banks and first-line employees working in them.