دور أمن المعلومات في تحقيق جودة الخدمات المصرفية : دراسة حالة القرض الشعبي الجزائري بالشلف

Abstract EN

This study seeks to showcase the extent to which information security contributes to quality banking services in the Algerian Popular Loan (CPA) at the level of the regional directorate of Chlef.

The deductive approach with its two tools—description and analysis—as well as the inductive approach for results extrapolation, were used.

Furthermore, a questionnaire was deployed as a data-gathering tool.

The sample of the study consisted of 55 employees who are knowledgeable on the subject of information security, and it relied on purposive sampling.

The study concluded that a statistically significant correlation exists between information security and the quality of banking services.

The results also demonstrated the inexistence of any statistically significant differences at (α≤0.

05) when it comes to banking services in relation to the variables of age, education, and experience.

The study recommends that employees must be trained in new programs and modern mechanisms in order to be able to deal with banking-related threats, and achieve service quality on the basis of privacy, security, and availability.