واقع جودة الخدمات التعليمية كمنطلق لتحقيق التميز المؤسسي بكليات الخدمة الاجتماعية : دراسة مطبقة على كلية الخدمة الاجتماعية جامعة الفيوم

Abstract EN

The beginning of formal education for social work in Egypt has been going on for more than half a century, which requires the need to review that era with its and what it has to do so that the accumulated experiences can be benefited from in developing the education system that copes with the changes taking place, whether at the national or global level.

therefore, achieving quality and excellence in social service institutes and colleges depends on the educational institution’s ability to reach the performance standards required in its educational system and programs, and the student’s satisfaction with the level of services provided to him.

the current study seeks to achieve two main goals : - 1-determining the reality of the quality of educational services as a starting point for achieving institutional excellence in the faculties of social work (from the students' point of view), which is represented in : -(a) determining the quality of relations and resources.

(b) determining the quality of the educational process (teaching and learning).

2-reaching proposals to achieve institutional excellence to graduate distinct and qualified human resources according to the needs of the labor market (from the students' point of view).