دور إدارة الجودة الشاملة في تطوير أداء العاملين بالتطبيق على شركة شيكان للتأمين و إعادة التأمين

Abstract EN

The study aimed to identify the relationship between total quality management and the performance of employees of Shikan insurance and reinsurance company in Sudan.

the problem of the study was represented by the following main question: what is the role of total quality management in developing the performance of employees? the main hypothesis: there is a positive relationship with a significant impact between total quality management with its dimensions (non-material elements, physical elements, human resources management, technological methods, strategic planning, communication structure, support from senior management, company culture) and the development of employees’ performance (staff performance, employee productivity ) at Shikan insurance and reinsurance company.

the descriptive analytical approach was used, and the study population consisted of employees of the Shikan insurance and reinsurance company, whose number was (500) singles by (100%), and the questionnaires whose number was recovered (402) at a rate of (80.4%), and the questionnaires whose number was not recovered (98).

a questionnaire with a percentage of (19.8%), and the questionnaires were not valid for analysis, there were (35) questionnaires with a percentage of (7%), and the questionnaires that were not valid for their similar data were (7) questionnaires with a percentage of (1.4%), and the number of questionnaires that were valid for analysis were (360) with a percentage of (72%).

the comprehensive inventory method was used, through data processing; the study reached the following main result: there is a positive, partial, moral relationship between total quality management and the development of workers' performance.

total quality management to improve the performance of employees in the various departments of the company.