قياس كفاءة الموانئ العراقية باستخدام مؤشرات الأداء في الموانئ البحرية

Abstract EN

Measuring and improving performance is one of the basic activities that port authorities use to serve the comprehensive management of ports in order to improve their productivity, their competitive position, monitor performance and achieve their strategic objectives.

The research aims to shed light on the key performance indicators (KPIs) used today by port authorities, and to emphasize their contribution in improving the port's efficiency and the quality of its operations and services.

Therefore, port authorities should make great efforts in identifying the information and data required to prepare key performance indicators.

Determine the sources, type and scope of the data required; Storing, retrieving and processing the requested data; Monitoring the improvement process and maintaining the best results obtained.

Some indicators have been applied to measure the efficiency of the performance of Iraqi ports, and as a result, the efficiency of the performance of Iraqi ports has increased after entering into the joint operation experience (participation with the private sector).