واقع أنواع التعلم غير الرسمي في مكان العمل : دراسة استطلاعية في قسم و شعب ضمان الجودة في رئاسة وكليات جامعة الموصل

Abstract EN

This research sought to diagnose the reality of types of informal learning in the workplace.

The research problem was represented by asking several questions, including: Do individuals study using informal learning in their learning process to develop their skills and acquire new knowledge? The research adopted the descriptive and analytical approach, and the field of study was defined in the Quality Assurance Department at the University of Mosul.

As for the study community, it was represented by all the individuals working in the Quality Assurance Department and Divisions in the Presidency and Collages of the University of Mosul, and the study was applied to an intended sample of (85) individuals represented by all officials and employees Quality assurance in the department and divisions of the presidency and Collages of the researched university, and the questionnaire was used as the main tool in collecting data from the practical side, and for the purpose of analyzing and processing data, many statistical methods and tools were used, and the research reached a set of conclusions, the most important of which is that there is great importance for the types of informal learning in place Work in the researched university, which reflects the individual respondents 'awareness of the importance of adopting informal learning in their learning process at the researched university.

The research recommended the need to enhance the informal learning process by providing material and moral rewards, which are important methods to support the learning process, whose effects are evident on the level of performance so that individuals have an incentive to extract their potential energies and skills and use them at work.