تأثير التدريب السلوكي على علاقات العاملين في الفنادق الخمس نجوم بالقاهرة الكبرى

Abstract EN

This research aims to shed light on the impact of behavioral training on employee relations in five star hotels with an explanation of the concept of behavioral training and its objectives, as well as behavioral training as a tool to influence behavior as well as the general objectives of behavior modification.

it also aims to shed light on the importance of behavioral training and its impact on employee relations and ways to improve also clarified the impact of behavioral training on employee relations.

the field study relied on the survey form as a tool for data collection.

398 valid questionnaire forms were collected.

the data obtained from the survey form was analyzed statistically by means of the statistical Package for Social Sciences SPSS.

V23.

descriptive analysis.

and regression coefficient were used to analyze the data .

the study found a positive relationship between behavioral training and employee relations, as behavioral training is an important element in influencing the relations between employees in hotels, as the training aims to provide managers with the necessary information to understand individuals and groups and how to manage their behavior, and the ability to solve and deal with various problems, in addition to adapting with the new variables and conditions of work, the development of listening skills, innovation, communication, relationships and supervision, motivating employees and investing their abilities.