مساهمة رأسمال الفكري في تطبيق إدارة الجودة الشاملة : دراسة حالة المؤسسات الاستشفائية لولاية معسكر خلال جائحة كورونا

Abstract EN

This study aims to know the contribution of intellectual capital to the possibility of adopting and applying the philosophy of total quality management, and to determine the contribution of intellectual capital in its three dimensions, namely (human capital, structural capital, and relationship capital), and the possibility of adopting and applying the philosophy of quality management Comprehensive dimensions of (commitment of senior management, planning for quality, focus on customers, continuous improvement, forming work teams), in the public hospital "Muslim AlTayeb" and "Medical and Surgical Urgencies Center - 24 h - Mascara".

The study found the need to adopt the two previous variables in the health sector, as it is a very sensitive sector due to the absence of awareness among health organizations of the importance of intellectual capital (human capital, structural capital, relational capital) in the application of total quality management.