دور جودة خدمة الاستقبال في تحقيق رضا المريض : دراسة حالة المؤسسة العمومية الاستشفائية –مغنية

Abstract EN

The study aimed to display the role that reception services quality plays in the satisfaction of the patients in the public hospital of Maghnia – Tlemcen-, we used the descriptive and analytical method, in addition to using the questionnaire as a tool to obtain research data.

The results of the study were analyzed by using (SPSS).

thus; the study found that there is a lack in the reception service quality.

The study detected also the presence of a significant correlation and effect between reception service quality and patient satisfaction in the hospital under study, and on the presence of statistically significant variations among the responses of the research sample according to the variable of interest.

Accordingly, the research recommended the need to increase attention to the reception services quality by activating specialized training courses in this field, as well as improving working conditions while providing the necessary material for reception.